To present the customers with a seamless experience, the travel agents, tour operators and DMCs must focus more on customer service par excellence. As customers today are exposed to the creme de la creme of customer service, they can no longer be satiated with just average customer service. They want much more – they expect travel agents, tour operators and DMCs to provide them with a memorable experience in every step of the customer’s life cycle.
In today’s market, more and more travel agents, tour operators and DMCs are striving hard to provide excellent customer service to make their clients contented about their overall service experience. That, however, is not an easy task to do, especially in the demands of customers are ever-changing. If not done right, it can become a costly and time-consuming affair that can slide into a disaster that averts the business’s focus from its core operations and end up ruining the entire customer experience.
This is why it’s a no brainer for travel agents, tour operators and DMCs to outsource their non-core operations to a Hospitality BPO outsourcing company with years of experience in the hospitality businesses. Numerous travel agents, tour operators and DMCs have successfully outsourced their non-core operations to Hospitality BPO outsourcing service providers to improve the quality of customer experience.
Some of the non-core operations that can be outsourced to a hospitality BPO outsourcing service provider can be:
Every travel business wants to build a strong pipeline and accelerate the sales cycle by generating highly qualified leads. To achieve this, both a strategic plan and the right approach are something that businesses can’t afford to overlook in today’s highly competitive landscape. You need to have a robust telemarketing campaign to gain visibility across the travel industry. Our result-oriented telemarketing service can help you improve your business growth, and you can drive up the sales of your services.
Data Entry Services
Data entry is an essential part of every hospitality service provider because data needs to be transformed into information to get the best results. But in-house data entry is a time-consuming and highly labour-intensive job that deviates your operations from the core objective. So to overcome these problems is it a wise decision to outsource your data entry needs to a professional. TnHS is a global data entry service provider, offering high-quality data entry process outsourcing provisions.
Reservation desk Outsourcing
Outsourcing reservations desk can prove to be beneficial for travel agents, tour operators and DMCs. Apart from helping you minimise overhead expenses, outsourcing hotels reservation desk can be instrumental in increasing operational efficiency.
Sometimes service degradation can arise from language barriers and accents. Such challenges are quite common in a multicultural and multilingual environment like India, where there are hundreds of languages, dialects, and customs; this is also applicable to an international hotel who gets mainly foreign customers. Thus, if cultural barriers, unfamiliarity with colloquialism, and the absence of native speakers lead to communication gaps between your team and customers on call leading to misunderstanding and loss of business.
With over 20 years of experience in the hospitality sector, TnHS provides multilingual customer support in multiple languages. Our team comprises of native speakers is adept in successfully bridging communication by allowing your guests to converse in a language they are comfortable in.
Reviewing invoices for errors is time-consuming and labour intensive. Many travel agents are using back-office outsourcing service providers to handle their payables/receivables, and they save up to eighty percent on the cost of labour alone. Reviewing and correcting invoice errors takes up too much valuable time that could be spent on improving the core operations of your company. TnHS has the innovative technology necessary to catch errors and correct them, thus saving you money.
Additionally, travel agents who outsource their back-office processes saved money by rectification of errors on invoices. TnHS offers back-office services to provide clients with the utmost quality care so they can save time and money and spend more time on what matters most – running a business.
TnHS collects cash from your customers when the due date arrives. TnHS helps travel businesses to stay afloat by availing funds owed in a shorter period. As a result, your business gets ready money to restock or run its activities. We will also make payments to your suppliers. Our supplier payment process is efficient where your supplier is paid as per previously agreed terms with you. After making the payment, we will allocate the invoices against these payments to you.
Call Center Outsourcing
To capitalize on the untapped potential of emerging markets, travel and travel agents, tour operators and DMCs need to leverage superior customer engagement and personalized customer experiences. An increasing number of travel and travel agents, tour operators and DMCs are now relying on reputed call center service providers to offer improved services and solutions to its customers in a time and cost-efficient manner.
An expert Call Center Outsourcing Services company like TnHS enables your travel and hospitality business to deliver customer service in an ever-evolving market. TnHS call center services include Inquiry handling, Helpdesk, Lead Generation, Service Promotion and much more…
Our wide array of services include:
Data Entry Services
Call Center Outsourcing
TRAVEL & HOSPITALITY KPO
Online Review Management
We are committed to delivering an unmatched customer experience with excellent cost-effective solutions. Let us handle your operational and back-office work so you can spend more time focusing on your core business activities.
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