Tnh BPO/ KPO Services is committed to deliver innovation and business excellence across the entire spectrum of Travel and Hospitality domain. TnhBPO is a sister concern of CRS Technologies Pvt Ltd under the brand of WebCRS.
WebCRS is the backbone of TnhBPO to redefine the future of travel trade business and hospitality sector. Travel companies and hoteliers can spend more time focusing on their core business activities and assigning their operational and back-office work to TnHBPO. Apart from reducing overheads, operating costs and capital expenditure, Outsourcing can also improve service quality by reducing response time.
CRS Technologies India Private Limited have been into Reservations Technology for Hotels since 1999 and handle 400 plus hotels in the country and have researched and implemented different technologies for travel trade like portals and back office automation.
We invest in relationships with our customers, clients, team members and partners to create substantial value for these stakeholders. TnhBPO commits to relationships that are synergistic and long-term.
Onsite staffing with a Local Delivery Model where resources work directly at the client site and managed by the client. Onsite/offshore using a Global Delivery Model enables a client engagement team which drives knowledge transition, client satisfaction and service execution.
We guarantee for the performance using SLA’s where the initial processes are benchmarked and then tracked with respect to the performances. These are then correlated to actual business metrics. Monthly performance dashboards are shared with the management team to track against the SLA.
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